Privacy Policy

Hotline Holidays LLP (LLPIN ADB-3203) is a travel agency and tour operator. For the personal data described here we are the Data Fiduciary under India's Digital Personal Data Protection Act, 2023. You can reach us at: Hotline Holidays LLP, Shop No. 18, Ground Floor, Krishna Dham Building, Prathama School, Ramdev Park Road, near Ram Ratna, Panchamratna Park, Mira Road East, Mira Bhayandar, Maharashtra 401107 · [email protected] · +91 99301 39139.

• Contact details: name, mobile number, email, city, when you send an enquiry, request a callback, use the Trip Planner, sign up for offers or book with us.
• Trip details: destinations, dates, number of travellers, budget, preferences and any notes you give us (for example dietary needs or a celebration).
• Traveller details needed to book your trip: names, dates of birth, nationality, passport number and expiry, and copies of passports, visas, tickets and insurance documents you upload or send us.
• Payment records: amounts, dates and the payment reference. Card, UPI and bank details are entered on our payment partner's secure page (Razorpay); we never see or store them.
• Messages you exchange with us on WhatsApp, email, phone and the My Trips chat.
• Technical data: your IP address and browser type when you sign in or submit a form, used for security and to prevent abuse.

• To answer your enquiry and prepare quotations and itineraries.
• To book and deliver your trip: flights, hotels, transfers, activities, visas and insurance.
• To take payments and issue receipts and GST invoices, and to keep the accounting records the law requires.
• To send you booking confirmations, documents, payment and trip reminders, and to support you while you travel.
• To keep our website and your account secure.
• To send offers and travel ideas, only if you agreed. You can stop them at any time (reply STOP, use the unsubscribe link, or change it in My Trips → Profile).

We use your data on the basis of your consent and, for a booking, because it is needed to provide the service you asked for and to meet legal obligations.

We do not sell your personal data. We share only what is needed with:

• Travel suppliers that deliver your trip: airlines, hotels, transport and activity operators, visa authorities and their application centres (e.g. VFS), and insurers.
• Service providers that run our systems on our behalf: website hosting (Vercel), our database (Railway), email delivery (Zoho ZeptoMail), WhatsApp messaging (Meta), online payments (Razorpay) and enquiry emails (Web3Forms).
• Government authorities when the law requires it.

Some of these providers store or process data outside India (our servers are in Singapore). We use only providers that protect it with appropriate safeguards, and we transfer data only to countries the Government of India has not restricted.

• Enquiries that don't become a booking: up to 3 years, unless you ask us to delete them sooner.
• Bookings, invoices and payment records: for as long as tax and accounting laws require.
• Passport and visa copies: until your trip is complete and any related claim is settled; then deleted on request or during our regular clean-ups.

All connections to our website are encrypted (HTTPS). Staff access is limited by role and branch, protected by individual passwords (stored only in hashed form) and two-step sign-in, and recorded in an audit log. Your uploaded documents are private: only our staff handling your booking and you (signed in to My Trips) can open them. No system is perfectly secure; if a breach affects your data we will inform you and the Data Protection Board of India as the law requires.

We use only essential cookies and browser storage: to keep you signed in to My Trips or the staff area, and to remember settings such as light or dark mode. We do not use advertising or third-party tracking cookies.

You can ask us to:

• tell you what personal data we hold about you and how we use it;
• correct or update it (you can also do this in My Trips → Profile);
• delete it, unless we must keep it by law or to complete a booking you made;
• withdraw your consent (this doesn't affect anything done before);
• nominate someone to exercise these rights for you in case of death or incapacity.

Write to [email protected] or call +91 99301 39139. We reply within 30 days. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.

Details of travellers under 18 are provided by, and used with the consent of, their parent or guardian, only to arrange their travel.

For any privacy question or complaint contact our Grievance Officer at Hotline Holidays LLP, Shop No. 18, Ground Floor, Krishna Dham Building, Prathama School, Ramdev Park Road, near Ram Ratna, Panchamratna Park, Mira Road East, Mira Bhayandar, Maharashtra 401107 · [email protected] · +91 99301 39139. See also our Terms & Conditions.

We may update this policy. The date at the top shows the latest version; for significant changes we will also tell you by email or WhatsApp.